Privacy Policy

Who we are

This Privacy Policy applies to Axiom South LLC, doing business as Axiom South (“Axiom South,” “we,” “us,” or “our”), and the website axiom-south.com. Axiom South is a supplier of premium outdoor-living products, based in Baldwin County, Alabama, shipping nationwide. If you have questions about this policy, contact us at Marketing@AxiomSouth.com or (251) 257-7414.

Information we collect

We collect information you provide directly to us when you request a quote, book a visit, or contact us. This includes your name, company name, phone number, email address, project address or city, project details, and any files you upload such as plans, measurements, or photos.

We also collect limited technical information automatically through basic website analytics, described under “Cookies and analytics” below.

How we use your information

We use the information you provide to prepare quotes, schedule and confirm appointments, fulfill and ship orders, answer your questions, provide customer support, and—when you opt in—send marketing and promotional text messages about Axiom South products, services, offers, and events. We keep your project and order information in our business systems so we can serve you accurately, including reordering the same materials for later phases of your project.

We do not sell your personal information. We do not share it with third parties for their own marketing.

SMS text messaging

Axiom South offers text messaging (SMS) to communicate with customers about their inquiries and orders and, when they opt in, to send marketing and promotional messages about our products, services, offers, and events. Our SMS program terms are as follows. You can review this Privacy Policy at axiom-south.com/privacy.

Consent and opt-in

You may opt in to receive recurring marketing and promotional text messages from Axiom South by checking the SMS consent box when you submit our quote form or booking form on axiom-south.com. By opting in, you consent to receive text messages from Axiom South at the mobile number you provide. Consent is not a condition of purchase. See our Privacy Policy for details on how we collect, use, and protect your information.

Types of messages and frequency

We may send transactional messages related to your inquiry and orders, such as appointment confirmations and reminders, quote follow-ups, and order or shipping updates. We may also send marketing and promotional messages about Axiom South products, services, offers, and events. Message frequency varies based on your activity with us.

Costs

Message and data rates may apply, depending on your mobile carrier and plan. Axiom South does not charge for text messages, but your carrier’s standard rates apply.

Opting out and help

You can cancel the SMS service at any time by replying STOP to any message. After you send STOP, we will send one confirmation message and then stop sending texts. To rejoin, opt in again through one of our forms. For help, reply HELP to any message, or contact us at (251) 257-7414 or Marketing@AxiomSouth.com.

Privacy of your SMS consent

We do not share your mobile opt-in information, or the phone number you provide for text messaging, with any third parties or affiliates for their marketing purposes. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information may be shared only with the vendors and service providers that help us operate our text messaging service, and only as needed to deliver those messages to you.

How we share information

We share your information only with service providers who help us run our business, such as our order and customer management system (QuickBooks), our shipping and freight partners, and our business phone and messaging provider (Dialpad). These providers use your information only to perform services for us. We may also disclose information if required by law.

Cookies and analytics

Our website uses basic Google Analytics to understand how visitors use the site, such as which pages are viewed and how visitors arrive. This uses cookies, which are small files stored on your device. This information is aggregated and helps us improve the site. You can control or delete cookies through your browser settings. If we add advertising or additional tracking in the future, we will update this policy.

File uploads

If you upload plans, photos, or other files through our forms, we use them solely to prepare your quote and fulfill your project. We store them within our business systems and do not share them beyond the service providers described above.

Data retention

We keep your information for as long as needed to serve you and to meet our business, tax, and legal obligations. You may request that we delete your personal information by contacting us, subject to any records we are required to keep.

Your choices

You can opt out of text messages at any time by replying STOP. You can ask us to update or delete your personal information by emailing Marketing@AxiomSouth.com. You can control cookies through your browser.

Children’s privacy

Our website and services are intended for business and adult customers. We do not knowingly collect personal information from children under 13.

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. Significant changes will be reflected here.

Contact us

If you have questions about this Privacy Policy or your information, contact:

Axiom South LLC
Baldwin County, Alabama
Email: Marketing@AxiomSouth.com
Phone: (251) 257-7414